Top Retail Scorecard Metrics

The following collection of top Retail Industry metrics includes tactically relevant KPIs based on best practices and real-world application. This Retail Industry balanced scorecard template can be used to replace your outdated Excel scorecard or for benchmarking the KPIs you currently measure.

Metrics Included with this Template:

  • Reduce absenteeism hours from x to y
  • Improve the average # of inventory turns from x to y
  • Improve the sell through % from x% to y%
  • Beginning inventory
  • Total # of units sold
  • Increase the gross margin as a % of selling price from x% to y%
  • Coupon conversion percentage
  • Increase the average # of returning customer purchases from x to y
  • Increase the $ sales volume during normal store hours from $x.xx to $y.yy
  • Total sales generated
  • # of store hours available
  • Increase the “Very Satisfied” response on customer survey to x% of the time

You may also decide to begin with a customized scorecard and choose some metrics from the full list of Retail Industry Examples.

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